FAQS
Do you have any questions?
We are two Spanish friends who, for personal and professional reasons, have lived abroad and have experienced first hand the nostalgia of our country's products and those flavors that connect us with our roots. That connection with Spain drives us to understand and empathize with each of our customers. That is why our mission goes beyond products: we want to bring you a bit of Spain, with all its essence and flavor, to every corner of Europe.
Find out more in our "About us" section!
Take a look at how the Oletubox subscription works.
Your first pot
Did you sign up from day 1 to 15? You will receive your box from the 16th to the 31st day of the same month.
Did you sign up from the day 16th to the 31st? You will receive your box from the 1st to the 15th day of the next month.
And after the first month?
You will always receive your Oletubox box before the 15th day of each month.
Enjoy!
FREE SHIPPING AND RETURNS.
We offer a selection of authentic Spanish foods and flavors, from Iberian ham to spicy chorizo from Leon, ingredients for paella or typical sweets. In addition, we are always looking for new products to surprise you.
We select our products based on strict criteria of quality and authenticity. We work directly with local producers and suppliers in Spain to ensure that you receive the best of the best.
We care about the environment. That's why we use eco-friendly packaging and encourage you to reuse our recycled plastic pots - give them a second/third or fourth life as a flower pot, garbage can, cooler and more!
Shipping time varies depending on the destination and the day you place your order. However, generally, orders are delivered between 5 to 10 business days maximum. We will send you a tracking number so you can track your package in real time.
Of course!
We offer shipping from Spain to many European countries, including Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Hungary, Italy, Luxembourg, Netherlands, Poland and Czech Republic. Let's go!
Soon, we will expand the shipping countries.
Check shipping times in the section "Shipping & Returns"
We want you to be 100% satisfied with your purchase . If there is a problem with your order, please review our returns policy or contact us directly.
We accept most credit and debit cards, Apple Pay and other secure payment methods. All payments are processed over a secure and encrypted connection.
Of course you can! We are always looking for new delicacies to offer our customers. Send us your suggestions and we will take them into consideration.
If you have any other questions or comments, please do not hesitate to contact us through our contact form or via email: memola@oletubox.com
Absolutely! We are proud to offer only authentic products directly brought from different regions of Spain. We want you to experience the true essence of Spanish gastronomy in every bite.
We are very sorry if this happens. Please take a picture of the damaged product and send it to us as soon as possible. We will do everything we can to solve the problem , either by refunding the cost or sending you a replacement.
Yes, we do! We recommend that you subscribe to our newsletter and follow us on social
media to stay up to date on promotions, special discounts and new releases.
It would be a great gift! Visit the “Gift Ideas” section and find out how.
Most of the time this will be the case, but sometimes brands change their packaging or stop manufacturing some products, so in some cases you may receive a similar product, of equivalent price and quality.
We make sure that all our products have a wide shelf life margin when you receive them. You can find the expiration date on the product labeling.
Some products may require refrigeration after opening. We always recommend you to
read the indications on the labeling for its correct preservation.
Both! You can choose to order pots on an occasional basis according to your cravings or needs. However, if you are a true lover of Spanish flavors and need to have your favorite products at home to savor them on any occasion, we recommend our annual subscriptions. This way, you will receive a pot every month with the best of Spanish gastronomy.
In addition to guaranteeing authenticity and quality, we strive to offer a unique experience. From the organic packaging to the surprises we send in the pots, we want every order to be special.
We love working with local producers! If you are interested in having your products
being part of the Oletubox experience throughout Europe, please contact us directly through our form or email. We will be happy to explore possible collaborations.
Our environmental commitment is firm: we use environmentally friendly packaging and we promote the refuse of our recycled plastic pots. In addition, we are constantly looking for ways to reduce our carbon footprint and contribute to a more sustainable planet.